Talencia Consulting - Support Engineer

For our partner based in Mechelen and active in the construction world, we are looking for a Support Engineer.


Description

The Support Engineer provides IT support to end users and is responsible for maintaining the IT Infrastructure (Hardware &
software). His main tasks are
Speaking to customers (end users) or other stakeholders by phone, email and/or via the support tool, who have questions about technical and/or ICT-related issues in order to enable employees to perform their tasks smoothly.
Coordinate the work of external team members in order to achieve optimal cooperation &
deployment of resources.
Responsible for the installation, configuration, maintenance and documentation of PCs in order to optimally manage the stock and ensure the quality of the Hardware.
(Carrying out periodic performance and security checks in order to create an optimal (digital) working environment for the employees.
Maintaining contact with various external partners in the context of security, maintenance of networks &
servers, monitoring of connections, etc. Handle reports &
incidents arising from these.
Timely identification of technical issues and threats so as not to compromise business operations.
Management and maintenance of the IT Infrastructure (Hardware &
software).
Management and support of the M365 environment:
creating &
managing users &
licenses.
Provide support during projects such as replacement of outdated laptops, transition to new servers, installation of polycom, implementation of SharePoint, Teams telephony etc.
Thinking along about possible improvements &
optimizations in the field of customer support and system administration.


Your profile
In-depth knowledge of Microsoft 365 applications and services.
Strong understanding of network infrastructure concepts, including routing protocols, Firewall management, LAN/WLAN configurations, WAN technologies, and Azure networking.
Experience with Hardware and software troubleshooting and support, including desktops, laptops, servers, and peripherals.
Proficiency in SCCM for software deployment, patch management, and system administration.
Good understanding of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Strong problem-solving skills and attention to detail.
You are trilingual (French - Dutch - English).

What's in it for you?
A full-time permanent contract in a company at human size
A full package with a company car, meal voucher, insurances, ...
An interesting salary in link with your experiences.

If this position is interesting for you, please contact us.