Contracts It - Itsm / Infrastructure Capacity Manager

Luxembourg | ASAP Freelancers Only Role | English Only

The capacity manager is responsible for ensuring that you have adequate IT capacity to meet service levels, communicating with IT teams about balancing capacity and demand, and optimizing capacity. This person is responsible and accountable for the overall practice, sub-practices, and results.


Key responsibilities
Handle performance and capacity management service delivery for multiple Units
Focus on continuous improvement opportunities across all dimensions of Capacity and
Performance Management, including championing project opportunities and transformational initiatives
Familiar with ITIL Process definitions and implementation
Leads design working sessions with senior stakeholders, directs and supports data analysis and presents design approach, options and decisions to key stakeholders and senior leaders informed by common design principles and balanced by change management considerations.
Works in a strategic consultative capacity providing coaching, advice and counsel to business stakeholders/partners balancing business need/solutions with influencing an integrated approach to program implementation.
Identifying the allocation gaps/bottlenecks and improve the process for capacity allocation
Provide detailed system reporting to Leadership Team and technical groups to highlight availability and reliability against agreed targets
Establish an ongoing capacity plan, and coordinate the execution of this plan within budget guidelines, and according to KPI metrics/gather and analyse data on a timely basis
Analyse forecasted workload with consideration to historical trends and initiatives known to impact workload and/or staffing

Key skills
Produce a capacity design and plan to discuss the ability of the IT infrastructure
Meet the performance and capacity requirements of the business
Strong Service Management knowledge
Must have strong technical and analytical skills, with the ability to think creatively and develop new solutions
Should have a high-level knowledge on IT related technologies such as Servers and systems, backup and Storage, Networks
Strong ITSM Process depth and breadth for Capacity management function
Responsible for the monitoring of capacity issues, developing effective capacity plans and following up on capacity remediation action
Please send your CV or call Javaid to discuss this further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply