Istorm - It Operations Manager

Organisation and department description

The company is a consultancy company with 50 employees, they are looking for an "
Infra Operations Manager"



Job description
Responsible for the IT Managed Services &
project delivery division within a trusted customer base for Belgium mid-market (300-3000 employees),
Responsible for Change management, quality assurance, performance and continuity of IT services,
Preparing, participating and in charge of the IT Change Advisory Board (CAB) of both internal and main customer
Participate in Implementing &
managing IT Governance,
Manage a team of 10 system Engineers
Customer management :
spotting opportunities at customer and insure company address them
Other tasks you will be involved in:
Providing leadership to team leads, SLM(s) &
project manager(s) and system engineers
Participate in people performance management and helping define development plans
Participate in hiring process, in charge of new hire technical assessment.

Profile
5 to 10 years work experience as a system engineer
In-depth technical knowledge on IT infrastructure &
Operations:
hosting (cloud / On-Prem), networking, security and modern workplace,
Knowledgeable on ITSM / ITIL operational phase:
Incident management, problem management, change management, capacity management, availability management, service fulfilment, service catalogue, release management
Knowledgeable on managing an ICT Service Desk
Experienced with vendor and supplier management
Experience in working with offshore technical team
Required soft skills:
Fluent in Dutch, French, and English
Professional presentation skillset,
Stakeholder management,
Excellent communication skills
International / diversity mindset,
Attentive to future growth of the team and technology changes
Analytical approach,
People management skills
Passion for IT
Staying ahead of the curve on technical evolutions within the infrastructure market company is providing services upon,

Offer

Besides a permanent contract, a competitive salary and extra-benefits, we offer you a dynamic work environment with smart colleagues in a fast-growing company and clients with exciting challenges. Our management team encourages individual growth and will give you the opportunity to be yourself and to develop yourself