Talents4you - Technical Back Office Engineer

As Customer Service Specialist
You assist all first line contact centers and coaches regarding technical questions, service providers to serve our enterprise customers in a better way.
You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
You detect incidents related to transversal products, services, applications, and prepaid billing with possible impact on enterprise customers and you apply appropriate priority &
notification process.
You can communicate in a professional manner with the various external suppliers we work with (Ericsson, GNOC, MWingz, TechMahindra...)

You have
1-2 years' experience in a customer services environment, preferably in a B2B environment.
Knowledge of contact center activities.
A strong interest in new technologies (Telco products, services, technical matters, GSM, data &
Internet) and fast learning are assets.

You are
In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the 'standby' regime. You will also work occasionally on Saturday.
You communicate fluently in Dutch, French and English
"
Problem solving"
and "
Persuasiveness! "
Are your daily moto!