Odoo - Customer Support Analyst

What we expect

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.


Responsibilities
Help customers with their use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience
Contribute to the improvement of our product &
all documentation
Side projects (recruit and onboard new colleagues, give training, ...)

MUST Have
Valid work permit for Belgium
IT &
Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in English and another european language
Solution minded

Nice to have
Other European languages
Good knowledge of business processes
Technical knowledge (XML, Python, JS)

What's great in the job?

If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guarantee!

You will start your on-boarding with 2 weeks of intensive functional training with a final certification.