Chauvet - It Support Specialist

JOB DESCRIPTION

This position provides support to users of Chauvet information technology systems and infrastructure. Handles systems Hardware/software upgrade and maintenance. Assists with administrative functions such as user ID management, asset tracking, security, and patch management. Responsible for escalating and communicating problems with department management and external support.


RESPONSIBILITIES
Provide direct support to Chauvet employees on all technologies in use and supported by the Information Technology department. Candidate must always maintain a professional and helpful demeanor with users.
Use systems designated by department management to track user requests for assistance. Follow specified procedures on the use of said system. Monitor the Helpdesk Ticket queue and fulfills requests in a timely and courteous manner.
Coordinate with vendors as appropriate on the resolution of problems. Maintain contact log of vendor contracts in accordance with specified procedures.
Coordinate with other IT staff members as appropriate for the resolution of problems. Proactively seek assistance from other staff members as required to quickly resolve customer problems.
Observe company guidelines regarding copying of software and advise department management when any illegal use of software is discovered.
Deliver, pick up, and/or ship equipment to repair vendors as required. Track such activities in accordance with department guidelines.
Notify department management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
Promptly advise department management of any situation that will cause a substantial delay in the resolution of a user's problem.
Manage user and systems accounts in Windows Server, SQL 2016, Warehouse Management system, and Sage 300.
Maintain an accurate inventory of IT equipment (Asset Tagging) and maintain documentation of systems and software configuration.
Ability to provide end user training or desktop packages such as Office 365 and Windows 10.
Must use good judgment in making changes to critical business systems to resolve business impacting outages.

REQUIREMENTS
Demonstrated experience with Active Directory, DNS, and DHCP
Experience with networks (LAN, WAN) and patch management
Knowledge of system security (e.G., intrusion detection systems) and data backup/recovery
Experience working with Avaya or similar IP based phone systems
Experience with helpdesk tools and ticket routing
Experience supporting enterprise resource planning systems (SAP, Oracle, Sage or MSDynamics)
Associates degree in Computer Information Technology/Management or equivalent work experience.
Excellent organisational, time-management and communication skills. Strong analytical and problem-solving skills. Ability to work in a changing and creative environment.
Experience working with Managed Service Providers (MSP) a plus.
Experience generating IT ITIL SOPs
Willingness to travel to other EU office locations (not frequently)

CONTACT US
Interested? Send you motivation and CV.