Blueit - L2 Support Engineer

Still looking for the right IT environment that focuses on your development, training opportunities and long-term commitment in a permanent team?

Blueit is global and successful player in niche software support. Our organisation supports companies in their IT needs on a daily basis.

For our client, a renowned construction company in Schelle that has already secured a spot in the top 100 on the world rankings, we are looking for driven support engineers to strengthen the team on the support desk. You will also get the chance to obtain ITIL and Microsoft certification.

A work experience with this company looks very nice on your CV and is a real door opener for your career!

Do you possess practical knowledge of O365 and Windows 10? Do you have the right qualities to provide support for complex &
diverse issues? Can't wait to obtain ITIL &
Microsoft certifications?

Time to check out if the Support Engineer position at Blueit is what you are looking for!


What's In A Workday
Processing tickets:
on-boarding people, assigning rights or applications, solving software &
PC related problems
2L support takes over if incidents are not immediately resolved by 1L support
ICT knowledge (AD, AAD, O365, SharePoint, Intune), Security (MFA, CA, M365 Defender), Networking
Creating a bridge between Level 1 and Level 3 support
If necessary, engage external support (e.G. from software or Hardware manufacturers= 3L)
Creating and editing KB (knowledge base) procedures, KBs with known problems (for use 1L support)
2L support addresses issues for root causes:
once root cause of an issue has been identified, care must be taken to resolve the issue causing the incident

Your Hardware
You have several years of experience as a Support Engineer and have worked with SD Tools
Experience with ITIL (and willing to obtain certification within 6 months)
You have a good knowledge of Office, Windows OS and Windows Server
Windows X (equivalent certificate MD-101)
MS365 holds few or no secrets for you
You are not afraid of carrying out repairs on site thanks to your basic knowledge of Hardware
You are fluent in NL - ENG - FR and have a driving licence B

Your Software
Born with an IT attitude
Sharing knowledge = Caring
Growth mindset
I can fix IT !
Proactive effort
Work hard, play hard !

What's In It For You?
32 days of leave, including 12 ADV days
Training budget for obtaining certificates and bonus for achieving them
Working in a young growing company with the possibility of obtaining certificates
Permanent workplace Schelle or Brussels HQ
Interventions:
on site to site to identify and solve IT problem
Flexible working hours- possible on-call duty in the future
Your company car with fuel card is ready from day 1!
Full-time permanent employment with interesting salary conditions
Extra-legal benefits such as meal vouchers, eco vouchers, hospitalization and group insurance, personal laptop, mobile phone subscription, 13th month, NET reimbursements for internet, car wash, etc.
Open, transparent corporate culture where autonomous working is encouraged
Teambuildings &
events that will keep you chatting &
laughing about them over lunch!
HIP and modern working environment, where development is important and talent is recognized!