Atcon Global - Service Desk Engineer

Languages:
French (C2) and English (B1)
Start Date:
ASAP
End Date:
31/12/2024


Context of the mission/Objective(s) of the job

As part of its activities, client is looking for a Service Desk Engineer. Part of the mission can, in consultation with the manager, be done remotely, but a presence on the Gosselies site of at least 3 days a week is mandatory. Additional days of on-site presence may be requested from the consultant, depending on the needs of the department (on an ad hoc basis). The agent will be in charge of resolving the majority of incoming incidents/requests to the Service Desk (Windows 10 Workstation, application, etc.) that will arrive from the Business. He will have to ensure the analysis, resolution and final follow-up with the affected users. His mission will be able to send him to other sites in Wallonia.


Responsibilities

Ensure support for users of the Digital Workplace (Windows 10) in accordance with the technical
Specifications.

Support users:
Take charge of intervention requests, incidents and information in the context of the use of the Digital Workplace (incident management and request mamangement)
Stopover at the appropriate level of support if resolution is not possible within a reasonable time
Prepares, delivers, and configures Hardware
Support of users in the use of their workstation when they arrive
Software installation/uninstallation
Coordinates with the team concerned the moves, wiring and removal of equipment
Management of the CMDB (Asset Management)
Write and update operational procedures as well as application instructions
Analyze recurring incidents and propose solutions or escalate the problem to Service Management
Requirements
Good knowledge of deployment / packaging tool (Intune) - Must have
Good knowledge of Windows 10 - Must have
Language requirement:
Level of French C2 on the European CEFR scale - Must have
English B1 - Nice to have
Confirmed experience in Staging / Imaging / deployment of desktops &
Laptops - Must have
Demonstrated experience as a digital workplace support in a Senior ICT infrastructure environment (more than 5 years) (5.00 years) Must have
Experience in level 1 and 2 user support support - Must have
Proven experience in a similar business context (number of users >
2000) - Must have
Proven experience with Microsoft Office applications - Must have
Soft Skills
Team spirit:
he must be able to blend into an existing team
Proactive / analytical mind / precision and rigor in his work
Dynamic and composed
Resistant to stress
Ablity to synthesize and communicate to both an Executive Management and a technical team
Autonomous, able to work in a team and with a very good ability to communicate